|
News Item Dated:
27 August 2002
From:
NewsCom
(08/27/02); Gilbert, Alorie
Although software quality is showing improvement, business customers continue to
blame faulty software for lost productivity and finances. A federal report
estimates an annual loss of almost $60 billion due to buggy software. Sometimes
the problem may not strictly lie within the software: Inflated customer
expectations, disorganized enterprise data systems, and poor deployment and
project management have also been cited, but clients and companies agree that
they have made progress in the installment and implementation of business
applications. Vendors have started to admit that they released faulty software
in the rush to get their products onto the market in order to maintain their
competitive edge.
Others claim that they are working to produce better software through more
thorough testing and quality assurance, because such a strategy yields long-term
benefits that are more valuable than short-term sales increases. For example,
Manugistics' flawless execution (FLEX) program, launched last year, dedicates 30
percent more worker power to quality assurance, according to the company.
Software companies that take more responsibility in product support and
maintenance can also boost customer confidence. Despite these efforts, analysts
note that Wall Street is still pressuring companies to raise their revenues. And
despite their best efforts, software firms admit that due to their complex
nature, completely bug-free programs are nearly impossible to achieve.
Interested? For further reading, check out this link:
http://news.com.com/2100-1017-955432.html
|